Frequently Asked Questions

Add To Cart > Shopping Cart > Check Out > Review Order > Submit Order

  1. Select a product by clicking on the “Add To Cart” button. You may view all your selected items in the Shopping Cart and click on the “Check Out” button to fill out your particulars. Please note that all prices include GST.

  2. You will be directed to the Check Out page, where you can fill in your address and contact information.Delivery costs will be advised in a separate email. (Please see our delivery costs below). All payments for our products will be via PayPal. Click on “Review Order” to double check your order. 

  3. Clicking on “Submit Order” will direct you to an external PayPal site for you to make the payment. 

  4. You will receive an order confirmation at the email address you have provided. If there is an incorrect order,please contact us at info@bakeking.com.sg immediately so we can correct the order.

  5. Please note that if an order is purchased and then cancelled, there will be an order cancellation charge of $30.

Bake King accepts Cash on Delivery (Singapore orders only) and all major credit cards via PayPal for payment. A PayPal account is not required to make a purchase. We do however suggest you use PayPal account as it speeds up your checkout process each time you shop with us. Almost all major online retailers accept PayPal. 

All financial transactions are handled by PayPal for your security. PayPal is the safest way to make purchases online. We do not store any personal financial information whatsoever. 

Learn more about PayPal.

For Cash on Delivery (FOR SINGAPORE ORDERS ONLY),  the customer or a representative must be present to collect the purchases at the ship to address. Please provide a valid telephone number for us to contact you regarding your delivery. There will be charges for no-shows, re-deliveries and cancellation of orders.

We accept Paypal and Cash Payment at our store only for baking classes. Cash payment must be done at our store a week before the class starts to confirm seats.

Please note that all deliveries are door-to-door (Singapore orders only).

Amount Purchased                       Delivery Fee

Orders $20-$150                                $12 fee

** MIN ORDER AMOUNT is SGD$20.

Orders $150 and above                     FREE 

If the customer or their representative is not present at the time of delivery, there will be a re-delivery charge of $20. If an order is purchased and then cancelled, there will be a cancellation charge of $30. We also only accept orders of min. SGD$20.

Deliveries will take place within 1-3 working days from date of purchase. We do door-to-door deliveries on Monday to Friday from 9am to 5.30pm (cut off is 5pm), and Saturdays from 9am to 12 noon. Customers or their representatives must be available to receive their purchases at the delivery address. 

Please remember to include a valid telephone number and any special delivery instructions so that the delivery can reach you promptly. We will make a call to your telephone number on the day of delivery before heading out. If there is no verbal confirmation to deliver that day, we will not deliver the order.

If the customer or their representative is not present at the time of delivery, there will be a re-delivery charge of $20. If an order is purchased and then cancelled, there will be a cancellation charge of $30. We also only accept orders of min. SGD$20.

We do door-to-door deliveries to local addresses in Singapore only. 

We do not deliver to Jurong Island & Sentosa.

Yes, we currently ship to Australia, Brunei, Indonesia, Malaysia, Philippines, Thailand, Vietnam, USA and UK. International shipments will be charged a separate shipping fee depending on the weight & bulk of the shipment. This will be sent to you to via email as a link to Paypal money request once your order has been confirmed. Minimum order amount is $20. Please Contact Us or email us for more details with your order and preferred method of shipping.

We use SINGPOST for most of our Air Parcel shipments, please view here to see estimates for weight & amount before ordering. Add another 5% for Paypal fees.

Countries 1 kg Package (SGD$) 5kg Package (SGD$)
Brunei $17.15 +5%
$40.85+5%
Indonesia $29.90+5% $50.20+5%
Malaysia $17.15+5% $29.70+5%
Philippines $23.15+5% $43.35+5%
Thailand $23.15+5% $43.35+5%
Vietnam $42.60+5% $74.20+5%
Australia $42.60+5% $74.20+5%
United Kingdom $49.25+5% $92.45+5%
United States $49.25+5% $92.45+5%

 

Payment for shipping will be sent to you separately (additional to your order) via a Paypal money request link through your email.

We currently do not accept returns or exchanges.

Go to our Baking Classes section, click on the thumbnails & select the class you wish to join.

Add the correct quantity or number of people you wish to register for to your "Baking Cart". Follow the payment instructions to pay via Paypal or Cash. For cash, you will need to come down to our retail store to make the payment in person at least 1 week before the class starts. Only paid seats are confirmed for each class.

You can check the class status on the Baking Classes page, where the number of seats left for each class is indicated. When a class is FULL, it will updated on the class listing.

 

 

RETAIL STORE
Blk 10 Haig Rd #01-363/365, Singapore 430010,
Tel: (65) 67428388, Fax: (65) 67427545

OPENING HOURS
Hours: Mon- Sat:9am to 9pm Sun 9am -6pm

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